At 7.8% CAGR, Europe Queue Management System Market is Projected to be Worth US$ 375.18 Million by 2031, says Business Market Insights

According to Business Market Insights’ research, the Europe queue management system market was valued at US$ 205.83 million in 2023 and is expected to reach US$ 375.18 million by 2031, registering a CAGR of 7.8% from 2023 to 2031. Growth of small and medium enterprises and growth of small and medium enterprises are among the critical factors attributed to drive the Europe queue management system market growth.

The growth of small and medium enterprises (SMEs) is expected to present substantial opportunities for the expansion of the queue management system market during the forecast period. SMEs are often characterized by their agility and adaptability, enabling them to develop tailored solutions that meet specific customer needs more effectively than large-sized corporations. In 2022, SMEs, which represent approximately 99% of all businesses in the European Union, are often more agile and innovative, allowing them to adopt advanced technologies such as QMS to enhance customer experience and operational efficiency. Moreover, in 2021, according to the Organization for Economic Co-operation and Development (OECD), SMEs play a crucial role in the economic landscape of many countries, contributing approximately 50% of total employment and 40% of gross domestic product (GDP). As SMEs continue to grow and seek competitive advantages, the adoption of queue management systems (QMS) will increase as these businesses recognize the importance of enhancing operational efficiency and customer experience. As SMEs expand, they face rising customer expectations for quick and efficient service, making it essential to manage customer flow effectively. Queue management systems provide these enterprises with tools to streamline operations, reduce wait times, and improve overall service delivery, which is crucial for retaining customers in a competitive market. Furthermore, the integration of digital solutions in SMEs is becoming more prevalent, allowing for the implementation of advanced QMS that utilize real-time data analytics to optimize service processes. This trend improves customer satisfaction as well as supports SMEs in achieving higher productivity and operational effectiveness, ultimately driving their sustainability in the marketplace

On the contrary, the complexities associated with QMS implementation hampers the growth of Europe queue management system market.

Based on type, the Europe queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held 73.4% market share in 2023, amassing US$ 151.00 million. It is projected to garner US$ 284.99 million by 2031 to register 8.3% CAGR during 2023–2031.

In terms of component, the Europe queue management system market is bifurcated into solution and services. The solution segment held 73.0% share of Europe queue management system market in 2023, amassing US$ 150.34 million. It is anticipated to garner US$ 281.19 million by 2031 to expand at 8.1% CAGR during 2023–2031.

By application, the Europe queue management system market is divided into BFSI, hospitals, retail outlets, restaurants, utility service providers and airports, government offices, and others. The retail outlets segment held 26.8% share of Europe queue management system market in 2023, amassing US$ 55.09 million. It is projected to garner US$ 98.87 million by 2031 to expand at 7.6% CAGR from 2023 to 2031.

Based on country, the Europe queue management system market is categorized into France, Germany, the UK, Italy, Russia, and the Rest of Europe. Our regional analysis states that the UK captured 27.4% share of Europe queue management system market in 2023. It was assessed at US$ 56.37 million in 2023 and is likely to hit US$ 116.13 million by 2031, registering a CAGR of 9.5% during 2023–2031.

Key players operating in the queue management system market are Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc, among others.

• In 2024, WaitWell announced two innovative features – staff scheduling and payments – to its queueing and booking platform that will further arm service delivery organizations to elevate their customer’s experience. These features further cement WaitWell as an innovator in queue management and booking space and position the company for continued growth.
• In 2023, QLess, the leader in digital queue management and appointment scheduling software, announced it continues to gain rapid traction in the market, boasting more than 200 million visitors served. Over the past 12 months, QLess saw 100 percent growth in healthcare, along with continued momentum in government, education and retail. As a result, QLess has expanded its leadership team to support its rapid growth. The company has also announced the appointment of Derek Francis as Chief Revenue Officer to drive continued customer adoption and market expansion.

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