At 9.0% CAGR, Asia Pacific Queue Management System Market is Projected to be Worth US$ 339.35 Million by 2031, says Business Market Insights

According to Business Market Insights’ research, the Asia Pacific queue management system market was valued at US$ 170.89 million in 2023 and is expected to reach US$ 339.35 million by 2031, registering a CAGR of 9.0% from 2023 to 2031. Rising application of QMS and increasing foot traffic in various industries and growth of small and medium enterprises are among the critical factors attributed to drive the Asia Pacific queue management system market growth.

As businesses in industries such as retail, healthcare, and hospitality experience a surge in customer foot traffic, the necessity for effective queue management becomes increasingly critical. The foot traffic to the three leading wholesale club chains has shown a remarkable year-over-year increase, for instance, visits to Costco risen by 7.2% when compared to 2019 figures.. Furthermore, in the first fiscal quarter of 2022, Costco reported a significant increase in in-store sales, rising by 15%, accompanied by a 6.8% growth in global foot traffic. These figures indicate a strong and sustained consumer loyalty to the wholesaler. This surge in customer visits indicates a growing consumer preference for bulk purchasing and value-driven shopping experiences, likely fueled by economic factors and changing consumer behaviors. As customers seek to maximize their expenditures, these wholesale clubs have become increasingly attractive destinations, providing a wide range of products at competitive prices. This trend highlights the importance of effective inventory management and staffing solutions to accommodate the influx of shoppers, as well as the need for enhanced customer experience strategies, such as efficient queue management systems, to ensure that high foot traffic translates into customer satisfaction and loyalty. A well-implemented queue management system (QMS) can significantly enhance customer experience by ensuring that the flow of customers is smooth and efficient, ultimately leading to higher satisfaction and retention rates.

In 2021, according to BestDoc Technology, its hospital queue management software provides real-time information regarding queue status, enabling patients to understand their position in line and anticipate their turn. This feature proved particularly beneficial during the COVID-19 pandemic, as it allowed individuals to wait in their vehicles and arrive only 5–10 minutes before their scheduled appointment, thereby minimizing their time spent within the hospital environment. Even post-pandemic, real-time notifications significantly enhance the patient experience and facilitate better management for hospital staff. In addition, this software aids in efficiently managing queues for various services, including laboratory and radiology, ultimately reducing wait times for both outpatient and inpatient departments, thereby alleviating patient anxiety.

As the passenger count continues to escalate, airports are challenged with the continuous demand for innovative solutions to control long queues. Per the International Air Transport Association (IATA), in March 2023, air traffic increased by 52.4% worldwide, which indicates an increased preference for airways facilities among consumers for traveling. Airports face a significant challenge in maintaining an organized queue at the ticketing counter, screening area, and customs section. Therefore, there is a high demand for sophisticated solutions that enable the easing of passenger throughput, thereby enhancing service efficiency and return on investment (ROI).

A restaurant chain often experiences high foot traffic during weekends and holidays, leading to long waits for tables. To enhance the dining experience, the restaurant adopted a waitlist management system that allows customers to add their names to a digital waitlist via a mobile app. Customers receive real-time updates on their wait status and can be notified when their table is ready. This not only reduces congestion at the entrance but also allows diners to explore nearby shops or enjoy a drink at the bar while waiting. As a result, the restaurant has witnessed an increase in customer retention and positive reviews, as patrons appreciate the convenience and efficiency of the system.

Thus, the rising adoption of queue management systems and increasing foot traffic in various sectors drive the queue management system market.

On the contrary, the complexities associated with QMS implementation hamper the growth of Asia Pacific queue management system market.

Based on type, the Asia Pacific queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held 69.0% market share in 2023, amassing US$ 117.90 million. It is projected to garner US$ 244.91 million by 2031 to register 9.6% CAGR during 2023–2031.

In terms of component, the Asia Pacific queue management system market is segmented into solution and services. The solution segment held 71.9% share of Asia Pacific queue management system market in 2023, amassing US$ 122.86 million. It is anticipated to garner US$ 250.70 million by 2031 to expand at 9.3% CAGR during 2023–2031.

By application, the Asia Pacific queue management system market is divided into BFSI, hospitals, retail outlets, restaurants, utility service providers and airports, government offices, and others. The retail outlets segment held 24.7% share of Asia Pacific queue management system market in 2023, amassing US$ 42.14 million. It is projected to garner US$ 82.41 million by 2031 to expand at 8.7% CAGR from 2023 to 2031.

Based on country, the Asia Pacific queue management system market is categorized into Australia, China, Japan, India, South Korea, and the Rest of Asia Pacific. Our regional analysis states that China captured 31.4% share of Asia Pacific queue management system market in 2023. It was assessed at US$ 53.72 million in 2023 and is likely to hit US$ 115.58 million by 2031, registering a CAGR of 10.1% during 2023–2031.

Key players operating in the queue management system market are Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc, among others.

• In 2024, WaitWell announced two innovative features – staff scheduling and payments – to its queueing and booking platform that will further arm service delivery organizations to elevate their customer’s experience. These features further cement WaitWell as an innovator in the queue management and booking space and position the company for continued growth.
• In 2023, QLess, the leader in digital queue management and appointment scheduling software, announced it continues to gain rapid traction in the market, boasting more than 200 million visitors served. Over the past 12 months, QLess saw 100 percent growth in healthcare, along with continued momentum in government, education and retail. As a result, QLess has expanded its leadership team to support its rapid growth. The company has also announced the appointment of Derek Francis as Chief Revenue Officer to drive continued customer adoption and market expansion.

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